Biotek Synergy LX, User Manual

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6 | Chapter 1 : Introduction
Technical Support
See also Contact Information on page 6
Please be prepared to provide the following information:
l
Your name and company information, along with a daytime phone or fax number,
and/or an e-mail address.
l
The product name, model, and serial number (the serial number is located on the
right side of the reader).
l
The instrument’s basecode software part number and version:
o
Via the touchscreen by tapping Instrument on the Main Menu. Look for
“Code:” in the upper-left corner of the Configuration screen.
o
Via Gen5 for the Synergy LX by selecting System > Instrument
Configuration , select Synergy LX , then click View/Modify > Setup ,
select the Basecode tab , and click Get Basecode Information
l
For troubleshooting assistance or instruments needing repair, the specific steps
that produce your problem and any error codes displayed on the touchscreen or
in Gen5 (see also
Appendix B, Error Conditions ).
l
Gen5 users: A text file of the diagnostic history of the instrument (select System
> Diagnostics > History , then select the appropriate file and click Export ).
Running a system test when a problem occurs provides valuable information for
Technical Support. See
Chapter 6, Instrument Qualification Procedures , for
instructions. When the test is complete, save it from the touchscreen to a USB flash
drive or, in Gen5, click
Save As to save a text file of the system test report, which can
be emailed to Technical Support.
If you need to return an instrument to BioTek for service or repair, please contact Technical
Support for instructions. Repackage the instrument according to the instructions at the end
of Chapter 2, Installation .
Synergy LX User Manual
1501000N Revision A BioTek Instruments, Inc.