Biotek Synergy LX, User Manual

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Error Codes | 125
Error Code Description Troubleshooting
2000 Command sent to reader was formatted incorrectly.
Verify that protocol was
defined correctly and that
verify step during protocol
definition has been
performed.
Perform global reboot:
• Exit Gen5 and turn the
instrument’s power off.
• Turn the instrument’s
power on, wait for the self-
test to complete, start
Gen5, and try running
protocol again.
• If error reoccurs, contact
Technical Support.
2001 Command sent to reader failed checksum test.
Verify that USB cable is
firmly connected and is not
close to high-voltage lines,
which may corrupt data
being sent. Perform a global
reboot as described above.
If the error reoccurs,
contact Technical Support.
21XX errors
Invalid parameter error
This error will occur when the instrument is sent protocol parameters that are incompatible with it.
Because Gen5 checks most of these parameters against the instrument model when the protocol is
being defined, these errors generally serve as backup.
If one of these errors occurs repeatedly, the user should contact Technical Support with the following
information:
• Instrument serial number
• Gen5 version (available under Help > About Gen5)
• An overview of the protocol definition
• The plate type used and whether it is standard or custom defined
Synergy LX User Manual
1501000N Revision A BioTek Instruments, Inc.