Biotek Synergy LX, User Manual

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120 | Appendix C : Error Conditions
Overview
When a problem occurs during operation with the Synergy LX , an error code may appear
on the touchscreen or in Gen5. Error codes typically contain four characters, such as
“4168,” and are accompanied by descriptive text to help you solve the problem. If the
instrument repeatedly beeps after encountering an error, press the carrier eject button to
stop this alarm.
Some problems can be solved easily, whereas others can be solved only by trained BioTek
service personnel.
Error codes beginning with “A” (e.g., A100) indicate conditions that require immediate
attention. If this type of code appears, turn the instrument off and on. If the system
test does not conclude successfully, record the error code and contact Technical
Support.
If an error code appears, you should run a system test for diagnostic purposes. See System
Test on page 89. Having the system test report before calling the Technical Support can
speed the resolution of the error.
If an error message appears during a plate read, it is the user’s responsibility to
determine the validity of any data that was received.
Use this appendix to diagnose problems and solve them if possible. If you need further
assistance, contact
Technical Support .
Error Codes
If an error code appears, look for it here. If you find the code, follow the suggestions
provided for solving the problem. If you cannot find the code or if you are unable to solve
the problem, please contact
Technical Support . The Gen5 Help system also provides
troubleshooting tips.
Fatal Errors
Generally, any of these errors mean that the main PCB must be replaced. Power-cycling the
instrument may help, but the error may reoccur.
Synergy LX User Manual
1501000N Revision A BioTek Instruments, Inc.