Altigen AltiWare ACM 5.1, Administration Manual

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Chapter 4: System Configuration
AltiWare ACM 5.1 Administration Manual 71
External (Remote) Logging of Call Data
AltiWare allows you to output CDR records to a Microsoft SQL Server 2000 database.
Before you enable external logging, you need to set up and configure the SQL database
and external logger application. Please refer to the CDR Search Manual to learn how to
set up an external logger service.
Note: The SQL database cannot be on the same server as the AltiWare system. A system
integrator or database developer will need to write a custom query to extract data
from the SQL database.
Note: You can send reports from a number of different systems to the same database.
Note: AltiGen does not provide any SQL backup and restore utility. We strongly
recommend that you use SQL Backup and Maintenance utility to perform daily
backup and maintenance jobs, and use a restore utility to restore the database.
If you need to reconstruct the SQL server, run the External Logger Setup to create
an empty calldb database before restore.
To set up and enable external CDR login service to the local or network drive, click the
Add button. A dialog box appears.
Figure 13. Add External Log Service
Fill in the fields, and click OK.
Exporting Through a Local Port
You can send the CDR to a COMM Port to export to, for example, a call accounting data
processing system.
To do this, select the Enable Data Output box in the Accounting Data Processing
field group. Then select an Available Port and the Baud Rate.
Parameter Description
Name The name of the external log service machine (optional)
Address The IP address of the external log service machine
Port The TCP port of the machine
Password The password to connect to the external service machine