Chapter 9: Call Recording Configuration
AltiWare ACM 5.1 Administration Manual 113
Important:
If you are using FTP protocol, the FTP server must be installed and
configured properly on the same machine as the Central Location
directory.
An FTP folder must be created for the Central Location, so that it can
be fully accessible through FTP.
The FTP Path must be pointed to the Central Location.
Note: Important note for Windows 2003 Server users using a remote shared
directory: Refer to the steps described in “Using a Remote Shared Directory”
on page 113.
4. If you are using multiple gateways, and you are not using network attached storage,
check AltiGateways Use FTP Protocol to Transmit Recorded Files to Central
Location.
a. FTP Server—Enter the IP address of the FTP server.
b. FTP Access Account—An FTP server account name that AltiGateways can log
in to.
c.
FTP Path—Enter the directory that the files will be transmitted to on the FTP
server.
d. Password—FTP account password.
5. Click the FTP Test button to verify that login to the FTP server is successful.
6. When you are finished configuring, click OK.
Note:
To allow supervisors to record an agent’s personal call, check the appropriate
check box on the System Configuration General tab. For more information, see
“Setting General Parameters” on page 52.
Using a Remote Shared Directory
It is strongly recommended that you use VRManager to manage centralized recording
and that you save recordings to a local drive or network attached storage on the
AltiGateway that is running AltiServ. If you save recordings to a network drive, and the
network becomes unstable, you could lose any files of conversations being recorded at
that time.
However, if you need to use a remote shared directory, and you are using Windows 2003
Server, follow the steps below:
Summary of Contents for AltiWare ACM 5.1
Page 1: ...AltiWare ACM 5 1 Administration Manual 7 2007 4413 0001 5 1...
Page 14: ...xii AltiWare 5 1 Administration Manual...
Page 16: ...2 AltiWare ACM 5 1 Administration Manual...
Page 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Page 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Page 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Page 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Page 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Page 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Page 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Page 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Page 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Page 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Page 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Page 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Page 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Page 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Page 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Page 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Page 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Page 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Page 416: ...402 AltiWare ACM 5 1 Administration Manual...
Page 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Page 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...