Chapter 4: System Configuration
64
AltiWare ACM 5.1 Administration Manual
The holiday you added appears in the Holiday list. Additional holidays you create
appear in the list and together make up the Holiday Profile.
To set call routing
1. Select a Holiday Profile from the Profile drop-down list, and then select a holiday in
that profile from the Holiday list.
2. Set call routing for “normal” holiday hours using the field group in the Normal
section of the Holiday tab. This will be the default route for calls coming in on that
holiday.
3. If you have special work hours during holidays, check the Special hours option and
configure special hour routing.
This route will override the route for normal holiday hours, for the hours you
specify. Use this option, for example, to route calls for the working portion of a
holiday that your organization treats as a half-day.
4. To apply these hours to more than one holiday, click the Apply To button and in the
Apply To dialog box, select all the holidays to which you want the hours to apply.
You can select multiple holidays by using Ctrl-click or Shift-click. Click OK.
5. When you are finished with the dialog box, click OK.
When a new year begins, the dates on which holidays fall usually change. You can edit
the dates for annual holidays, making them accurate for the new year.
To update the date of annual holidays
1. Select a Holiday Profile, and then the holiday from the Holiday list. Its date and
description appear in the Normal section.
2. Click the drop-down arrow beside the date to open a calendar and assign a new
date.
3. Click Apply.
Configuring System Speed Dialing
You can set up to 60 system speed dial numbers. The IDs available are from 00 – 59.
Users press #88, and follow that with one of the system speed dial access codes you set
here.
Speed dial settings for individual extensions are set in Extension Configuration. (See
“Setting up Station Speed Dialing” on page 205.)
To configure Speed Dialing, select System > System Configuration, and then click
the System Speed tab.
Summary of Contents for AltiWare ACM 5.1
Page 1: ...AltiWare ACM 5 1 Administration Manual 7 2007 4413 0001 5 1...
Page 14: ...xii AltiWare 5 1 Administration Manual...
Page 16: ...2 AltiWare ACM 5 1 Administration Manual...
Page 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Page 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Page 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Page 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Page 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Page 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Page 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Page 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Page 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Page 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Page 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Page 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Page 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Page 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Page 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Page 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Page 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Page 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Page 416: ...402 AltiWare ACM 5 1 Administration Manual...
Page 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Page 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...