Altigen AltiWare ACM 5.1, Administration Manual

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AltiWare ACM 5.1 Administration Manual 267
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H A P T E R
21
Line Park Configuration
The Line Park feature is a kind of call park method. The main differences between Line
Park and system call park are the following:
•
A Line Park ID can be assigned to a specific IP phone's programmable key; the
system call park cannot.
•
Line Park IDs can be grouped as a Line Park Group for call routing purposes; the
system call park ID is assign by the system automatically.
The Line Park feature can be used for the following applications:
•
Inbound call line appearance during business hours
•
Operator parks a call for a group of IP phone users
•
Executive/assistance call coverage
•
Night hours call coverage
•
Overflow new workgroup calls to a Line Park Group when the queue length or queue
time is too long.
Implementation details - System
•
A total of 99 (01 to 99) line IDs can be grouped into different Line Park Groups. The
default "System" group cannot be removed.
•
One Line Park ID can belong to only one group.
•
A Line Park Group can be assigned to:
–
Trunk In-Call Routing
–
Extension/Workgroup Busy or RNA Handling
–
Extension/Workgroup Forwarding
–
Workgroup Quit Queue Option
•
The system will put the caller in queue when calls exceed the total lines assigned to
the Line Park Group.
•
The park line is released when the call disconnects, is answered, or is forwarded due
to time out.
To configure line park, select PBX > Line Park Configuration.