Chapter 27: Microsoft Exchange Integration
376
AltiWare ACM 5.1 Administration Manual
If any of these tests fail, consult the “Troubleshooting Tips” section.
Troubleshooting Tips
To check profiles
1. Log on to the AltiWare system as the AltiGen service account (for example,
AltiGen_telesystem). You will need the password you set up when you installed
AltiWare.
2. Select Control Panel > Mail. (In Windows 2003, right-click Microsoft Office on
the Start menu, and select Properties.)
3. Click Show Profiles. Each mailbox has an account. For the test mailbox there
should be profiles named such as
AltiExch<ServerName><FirstName><LastName>
(for example, AltiExchMAILSERVERSaraMelon).
If you don’t see any such profile, make sure that \altiserv\exe folder does not contain
the files
mapi32.dll
or
gapi32.dll
. If these files exist, delete them, then stop
and start the Exchange Integration Service.
To delete old profiles
If an error occurred while AltiWare was creating mail profiles, the damaged profiles
would remain there until removed manually. After the re-configuration, the new profiles
can't be created, because the old ones still exist.
You can remedy this in the following way:
1. Log on as AltiGen Service Account.
2. Shut down Altigen Exchange Integration Service from Control Panel >
Administrative Tools > Services, then open Control Panel > Mail (or Mail and
Fax) and click Show Profiles. Remove all the profiles such as
AltiExch<ServerName><FirstName><LastName> (for example,
AltiExchMAILSERVERSaraMelon).
3. Delete all the files under \Altiserv\db\SynchStorage* (for example.
SynchStorageExt100).
4. Start the AltiGen Exchange Integration Service from Control Panel >
Administrative Tools > Services.
If this doesn’t work, contact AltiGen Technical Support.
To troubleshoot or double-check the server configuration
•
Internet Services Manager (IIS) 2.0 and 3.0: In the Microsoft Internet
Services Manager > WWW (Running) settings, the Home directory is set to
c:\altiserv\webmgmnt
(where
c:\
is the local drive on which AltiWare is
installed). In the Properties for this directory, the access privileges allow Read and
Execute.
•
Internet Services Manager (IIS) 4.0 and higher: In Internet Services
Manager > Default Web Site > PropertiesWeb Site tab, the IP Address is set
to the address of the AltiWare server.
Under the Properties > Home Directory tab, the following configuration is
established:
–
The Local Path shows
c:\altiserv\webmgmnt
(where
c:\
is the local drive
where AltiWare is installed). On this local path, Read and Directory Browsing
Allowed (Windows 2000) are both selected.
Summary of Contents for AltiWare ACM 5.1
Page 1: ...AltiWare ACM 5 1 Administration Manual 7 2007 4413 0001 5 1...
Page 14: ...xii AltiWare 5 1 Administration Manual...
Page 16: ...2 AltiWare ACM 5 1 Administration Manual...
Page 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Page 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Page 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Page 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Page 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Page 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Page 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Page 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Page 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Page 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Page 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Page 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Page 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Page 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Page 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Page 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Page 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Page 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Page 416: ...402 AltiWare ACM 5 1 Administration Manual...
Page 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Page 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...