Altigen AltiWare ACM 5.1, Administration Manual

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394 AltiWare ACM 5.1 Administration Manual
Start & Stop All AltiGen Services
You can start or stop all AltiGen services from the Windows Start menu: All Programs
> AltiWare ACC/ACM > Utilities > Start & Stop All AltiGen Services. The following
dialog box opens:
To shut down all AltiGen services, click the Shutdown All AltiGen Services button.
Some examples of when you might want to do this are before you upgrade, before
running some utilities and tools, and to apply certain configuration changes.
To start all AltiGen services, click the Start All AltiGen Services button.
Trace Collector
The Trace Collector is for use by experienced technicians. It collects trace for diagnostic
purposes, and lets you upload the results to AltiGen Technical Support right from the
Trace Collector dialog box. Technicians can run the Trace Collector tool from the
Windows Start menu, and also from AltiWare Administrator’s Diagnostic menu. Log in
with the super technician password "jazzy" and then the current password when logging
into AltiWare Administrator. This enables the diagnostic menu options.
Note: Trace Collector is not available from an AltiWare Administrator installed in a
remote machine.
The Trace Collector first examines the running status of AltiServ and AltiGateway, and
then checks whether each trace status is on or off. If a trace status is turned off, the
AltiGen system will not produce those traces. A message box pops up if AltiServ and
AltiGateway are not running or an important trace status is off.