Altigen AltiWare ACM 5.1, Administration Manual

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Chapter 11: Board Configuration
AltiWare ACM 5.1 Administration Manual 125
Important: To implement some board configuration changes, you must shut down and
restart by choosing Services > Shut Down All Services (which also closes
AltiWare) and then restarting AltiWare. If this is necessary, a message will
pop up telling you so.
Using the Triton Resource Board
The Triton resource board requires no configuration. Board resources are available when
the board is installed.
The resource board has a maximum of 12 bridges for:
•
6-party conferencing. When an extension is trying to make a conference call, the
system will try to use the conference bridge on the resource board first. If conference
bridges on the resource board are all busy, the system will use the conference
bridges on the extension board, analog or VoIP board.
•
Workgroup supervisor silent monitoring, barge-in, and coaching.
For example, if two supervisors are coaching agents, only 10 bridges are left for 6-party
conferencing.
Notes:
If a supervisor tries to perform silent monitoring, barge-in, or coaching and there is no
resource board in the system, the supervisor will hear an error tone.
If the supervisor is using an IP phone, then Connect Voice Stream to Server should
be checked in the Extension Configuration window so that the system can pull the caller
and agent's voice stream to the resource board to allow the supervisor to tap into the
conversation.
Using the Triton MeetMe Conference Board
The Triton MeetMe conference board requires no configuration. Board resources are
available when it is installed. You do have to assign a MeetMe Conference extension
(select PBX > MeetMe Conference Configuration).
One MeetMe conference board is supported in a system.
Note: In a multiple AltiGateways installation, the MeetMe conference board can be in
any AltiGateway server.
Configuring the Quantum Board
Double-click the Quantum board in the Boards window to open the Board
Configuration window, similar to Figure 2 on page 124. See attribute descriptions
below Figure 2. Note the following additional information:
This option is in the
Extension Configuration window