Altigen AltiWare ACM 5.1, Administration Manual

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Chapter 8: Multilingual Configuration
110 AltiWare ACM 5.1 Administration Manual
See “DNIS Routing” on page 177 for rules and restrictions on routing using DNIS.
Which Language Will Be Used?
AltiWare follows these rules to determine which language to use:
1. The extension user hears the prompts in the language configured or selected via the
#12 feature code.
2. If the external caller selects a language in the auto attendant, AltiWare uses the
selected language. If a language selection is invalid or times out (7 seconds) three
times in a row, the default language is selected.
3. If an extension is set for ONA (one number access), the caller will hear the prompt
in the language selected previously, but when the callee picks up the ONA
notification call, the callee will hear the prompt in the language according to the
extension's language setting.
4. When the user logs in to the voice mail of an extension, the extension's language is
used.
5. If DNIS is configured for language setting, the external caller hears the prompts in
the language specified by the number he dialed.
6. In any other case, the system default language is used.