Altigen AltiWare ACM 5.1, Administration Manual

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Chapter 7: Auto Attendant Configuration
96 AltiWare ACM 5.1 Administration Manual
Figure 2. AA window
Note: You can check the Hide ‘No Action’ Items check box to hide items that are set
to “no action.” This will give you a cleaner view of your various action items.
Configuring Menu Items
The AA is a tree-based structure with unlimited tree levels. The following rules guide the
basic AA configuration:
•
Each item is an action point with its ID number and name.
•
The top of the tree is a "O" (for Origin).
•
A timeout is indicated by a "T".
•
Any action item can have a "Prompt". The drop-down list displays phrase files
located at C:\Postoffice\Phrases\LangCustom directory. A phrase file can be any
file name. (Note: Prior to the 5.1 Release, the "Phrase" directory was under
C:AltiServ, and custom phrases had to use a phrase number from 0001 to 0999.)
•
If one action item has multiple choices, you need to select "Expand Tree" instead
of using "Go to next menu" to create a new level.
•
You can jump to any action item within the same AA.
Every item will execute steps according to the following rules:
•
First step—Play prompt if the box is checked. If the prompt box is not checked,
the AA will go to the second step without delay.
•
Second step—Push URL/Web-Page forces a web page to a Webcaller's screen
when the call reaches the AA using AtliWeb's Webcall button over the Internet. If
this box is not checked, go to the next step without delay.
•
Third step—Set Call Priority for AltiWare ACM priority queuing. You can assign a
priority number from 1-9 to the caller who selects this menu item. The highest
priority is 1, the lowest priority is 9. If this box is not checked, go to the next step
without delay.