Altigen AltiWare ACM 5.1, Administration Manual

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Chapter 7: Auto Attendant Configuration
AltiWare ACM 5.1 Administration Manual 99
To use the Collect Digits action:
1. Select the Adv. - Collect Digits action, then set the following additional
parameters:
Figure 3. Collect digits
•
Text Tag—a tag name, which is critical for the following operations:
•
For CDR logging, the IVRData field will log the collected digits as "Tag=xxxxx".
For example, if tag is configured as "Account" and collected digits is "67663",
the CDR database will log "
Account=67663
" in the IVRData field.
•
For AltiAgent client display, the above example is displayed as
"Account=67663" on the View > IVRData section.
•
For CDR Search, the above example is displayed as "Account=67663" on the
IVRData column.
•
To display collected digits on the IP phone, you need to set the tag as "DISP"
(stands for "Display" and is case-sensitive. The Phone Display/Name Line of
the extension configuration needs to be configured as IVR Data (Display).
This feature supports inbound trunk calls only.
•
Min. Length—the minimum length of digits to be collected.
•
Max. Length—the maximum length of digits to be collected.
•
PSTN Call Inter-Digit Timeout—the length of time the system will wait
between collecting of digits before timing out.
•
Inter-Digit Timeout after Max Length—the length of time the system will wait
after the maximum length of digits is collected.
•
Web Call Response Timeout—the length of time the system will wait for digits
after responding to a Web call before timeout.