Altigen AltiWare ACM 5.1, Administration Manual

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Chapter 15: Extension Configuration
AltiWare ACM 5.1 Administration Manual 211
When the designated extension is notified, the system will play "Unusual call activity has
been detected from Extension xxx. More than yy calls have been made from the
extension's voice mail. Please verify with the extension user." Or "Unusual call activity
has been detected from Extension xxx. The extension made more than a yyy-minute call
from the extension's voice mail. Please verify with the extension user." The security
notification will be made only once within a call.
Setting Parameters for Unusual VM Activity
To change the parameters for the number of calls or length of a call, you must add the
following strings and values to the Windows registry:
•
SecurityConnectionDuration (value range is from 1-1440 minutes [24 hours]). When
the setting is out of range, the default of 120 minutes will be used.
•
SecurityNumberOfCalls (value range is from 1-100 calls). When the setting is out of
range, the default of 20 calls will be used.
Adding security values to the registry
To add one or both of the above security values to the Windows registry:
1. Choose Run from the Windows Start menu, type regedit, and click OK.
2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\AltiGen Communications,
Inc.\AltiWare\InitInfo.
3. On the right side of the Registry window, right-click and choose New > DWORD
Value.
4. Type one of the security strings listed above, then double-click the entry.
5. Choose Decimal as the Base option.
6. Type the value you want (see the allowed range listed above) in the Value data text
box, and click OK.
7. The value you enter appears in parentheses in the Data column.
8. For the values you entered in the registry to take effect, from the AltiWare
Administrator menu, choose Diagnostic > Trace. The Trace Filter dialog box opens.
Click the Minute Task button in the dialog box. Alternatively, you could restart the
system for the values to take effect.
Note: To have access to the commands on the Diagnostic menu, you must first log
into AltiWare Administrator with the password jazzy and then again with the
administrator password.
Where Security Alerts Are Logged
Security alerts are logged to ...\AltiServ\Log\SecurityAlert.txt. The log includes
date, time, extension number, pad number, and the alert reason. Emergency calls are
also logged to this file. Following are some examples:
2007-02-04 08:30:25 Extension 212 made more than 20 calls from voicemail(1:2)
2007-02-04 16:00:50 Extension 395 made more than a 120-minute call from
voicemail(0:6).
2007-02-18 09:05:32 Extension 395(2:3) made an emergency call-###.
Note: A SecurityAlert.txt file does not appear in the ...AltiServ\Log folder until a
security alert event has created it.