Altigen AltiWare ACM 5.1, Administration Manual

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Chapter 22: Workgroup Configuration
290 AltiWare ACM 5.1 Administration Manual
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None—selected, the user is not notified with a call regarding newly received
messages. Selecting this option does not prevent the user from getting message
waiting indicators or stutter dial tone when new messages are received.
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Urgent Voice Messages Only
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All Voice Messages
Please note that the system will start notification as soon as it enters non-business hours
under the following conditions:
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Extension is set to notify Urgent Voice Message Only
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Notification is set to Non-Business Hours
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Voice mail is received during business hours and is marked urgent
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Extension user does not check the urgent message
Setting the Type of Notification
There are four options for sending the notification or reminder message: phone, pager,
extension or custom application (Custom App).
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Extension - to use the Extension option, select the Extension radio button, then
type the extension number into the text box.
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Phone/Pager - for the Phone and Pager options, first specify the trunk or route
access code using the drop-down list next to the Extension radio button. The Any
option means to locate any available trunk. Then type in the number with all relevant
dialing prefixes other than the trunk code, using a maximum of 63 digits.
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Custom App - when used in conjunction with a third-party notification application,
the Custom App feature enables an extension to connect to an application that can
receive the notification event; use the drop-down list to choose the log-on extension
to which the third-party application is connected. Contact your local AltiGen dealer
for more information on using this feature.
Note: The Reminder Call will not work with this selection.
Note also the following considerations:
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For the Pager option, the system calls the specified pager number and then dials
the system main number (as set in System Configuration, General tab), which is
then displayed on the user’s pager.
For the operator-assisted paging function, the operator phone number and the
pager number must be entered in the <phone number>*<pager number>
format. For example, if the phone number to call the pager operator is 7654321
and the pager number to page the user is 12345678, the notification outcall
number that needs to be entered is 7654321*12345678. When the pager operator
answers the Message Notification call, AltiWare announces the pager number and
the System Main Number (as configured on the General tab of System
Configuration), which will be displayed on the user’s pager. The operator is also
given the option to repeat these numbers by pressing ‘#’.
Outcall to Cellular or PCS Phone Numbers
When an outcall is made by the system (for One Number Access, Message Notification,
Zoomerang, Call Forwarding, and so on) to a cellular or PCS phone, it may ring the phone
once but not necessarily present the call and make a connection. This will happen if the
ringback tone played by the cellular service provider does not conform to standard
ringback tones. To work around this problem, append a few commas (,) to the outcall
(cellular) number when entering it. Each comma provides a one second pause.