Chapter 22: Workgroup Configuration
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AltiWare ACM 5.1 Administration Manual
•
No Action
•
Disconnect
4. Click OK or Apply.
Queue Overflow
The Queue Overflow tab allows for configuration of overflow conditions and actions.
Figure 15. Workgroup Configuration, Advanced Queue Management, Queue Overflow tab
•
Overflow Conditions - select from any of the following check boxes (if all are
checked, the conditions will be followed in order):
–
Calls in Queue exceed - can be between 0 and 150. This is the number of calls
in queue that will cause overflow. For example, 5 calls mean that once a queue
has 5 calls in queue, the system will forward the overflow calls according to a
specified action.
–
Wait time longer than - can be between 0 and 200 minutes. This is the time
that a call must have been waiting in queue for the call to be overflowed.
–
Service level lower than - can be between 0 and 100%. This is the percentage
of calls in queue longer than service level threshold.
•
Action - select from one of the following options:
–
Overflow existing call in the queue to (first in, first out)
–
Overflow new incoming calls to (last in, first out)
When either is selected, use the drop-down list to select the overflow action:
•
Voice Mail
•
Extension—select an extension from the drop-down list.
•
Workgroup—select a workgroup from the drop-down list.
•
AA—select the auto attendant to use in the drop-down list under the option.
AAs are configured in AA Configuration on the System menu.
•
Operator
•
Outside—type in the full prefix and phone number, preceded by the trunk or
route access code, for example, 915102529712.
Summary of Contents for AltiWare ACM 5.1
Page 1: ...AltiWare ACM 5 1 Administration Manual 7 2007 4413 0001 5 1...
Page 14: ...xii AltiWare 5 1 Administration Manual...
Page 16: ...2 AltiWare ACM 5 1 Administration Manual...
Page 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Page 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Page 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Page 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Page 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Page 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Page 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Page 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Page 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Page 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Page 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Page 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Page 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Page 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Page 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Page 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Page 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Page 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Page 416: ...402 AltiWare ACM 5 1 Administration Manual...
Page 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Page 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...