Altigen AltiWare ACM 5.1, Administration Manual

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Chapter 7: Auto Attendant Configuration
98 AltiWare ACM 5.1 Administration Manual
Collecting Digits
When a caller selects the "Collect Digits" action item, a custom phrase is required to
advise the caller how many digits are required. The system will look at "Min Length" and
"Max Length" to determine if the collect digit action was successful or failed.
•
If successful, the system executes the sub-level "&" action item.
•
If failed, the system executes the menu item you define as a fail over action.
Adv. - System
Call Back Allows outside caller to dial into the system, enter a
call back number, hang up, and wait for the system
to call back. The system will request the caller to
enter an extension and password for authentication.
The call back number needs to include the toll call
prefix and area code for long distance and
international calls. The trunk or route access code is
not required when entering a call back number.
Adv. - Collect
Digits See the discussion below on “Collecting Digits”.
Adv. - Advanced
Call Router When selected, the system will hand over the call to
the Advanced Call Router application through the
SDK API interface. The ACR application needs to log
in to a virtual extension with the correct password. If
the ACR application fails to connect, the system will
execute the sub-level "&" as a fail action.
Adv. -
Application
Process Control When selected, the system will hand over the call to
the APC (Application Process Control) SDK through
an application extension as a control extension. An
SDK APC based application needs to log in to the
application extension to receive the call. If the APC
application fails to connect, the system will execute
the sub-level "&" as a fail action.
Action Description