Chapter 14: Out Call Routing Configuration
182
AltiWare ACM 5.1 Administration Manual
Configuring Out Call Routing
To configure out call routing, select PBX > Out Call Routing Configuration.
The following configuration steps may help you configure out call routing correctly.
1. Before you configure Out Call Routing, make sure a route access code is configured
in the System Configuration window, Number Plan tab. If you have a problem
changing a first-digit assignment in the Number Plan tab to a route access code,
you may need to set the Access Code in the Trunk Configuration window for all
trunks to None.
2. Create a route and assign trunks to the route. Typically, different types of trunks will
be grouped to different routes. For example, you may need to create a local route
for local trunks, a long distance route for long distance trunks, and a VoIP route for
IP trunks.
3. Assign routes as Default Routes so that regular 7-digit, 11-digit, international, and
emergency calls will go through.
4. Solve a complicated dialing situation by adding an entry into the Dialing Pattern
table and assigning a route to the specific dialing pattern.
5. If the dialing pattern requires adding or removing digits, you may need to edit the
Digit Manipulation on the Route Definition tab to solve the problem. Repeat
steps 4 and 5 until all complicated dialing patterns are entered and configured
properly.
6. If a dialing pattern will use another system's trunk to hop-off, you may need to
create a VoIP or T1/PRI tie trunk route and configure digit manipulation to indicate
which system to hop-off to and how to tell another system that this is a hop-off
dialing by adding a trunk access code or route access code in the dialing stream.
7. If you would like to block a specific dialing pattern, add the dialing pattern and check
Disallow this dialing pattern check box.
WARNING!
Make sure the default 911 route is configured to a route that can accept
911 calls. (See Figure 2 on page 185.) Failure to do so may cause failure
of direct 911 dialing. If you do not want a user to call 911 directly because
of too many 911 dialing errors, you can leave the 911 route not
configured. In this case, you need to let all extension users know that they
need to dial 9+911 to call emergency service. A proper warning sticker on
the phone to notify employees about 9+911 dialing would be a good
practice.
Some configuration examples are provided at the end of the chapter. Please use them
as a reference to help you configure your dialing pattern correctly.
Summary of Contents for AltiWare ACM 5.1
Page 1: ...AltiWare ACM 5 1 Administration Manual 7 2007 4413 0001 5 1...
Page 14: ...xii AltiWare 5 1 Administration Manual...
Page 16: ...2 AltiWare ACM 5 1 Administration Manual...
Page 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Page 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Page 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Page 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Page 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Page 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Page 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Page 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Page 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Page 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Page 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Page 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Page 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Page 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Page 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Page 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Page 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Page 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Page 416: ...402 AltiWare ACM 5 1 Administration Manual...
Page 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Page 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...