Chapter 1: Overview
AltiWare ACM 5.1 Administration Manual 7
•
When user clicks Delete All in call history, confirmation is required
IPTalk Enhancements
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IPTalk uses SIP protocol
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Supports IPTalk behind NAT
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Dial pad transmits DTMF to server when using IPTalk
•
User can select different ringing and voice devices
AltiAgent
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User receives indication when calls are in the workgroup queue
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User has the ability to manage the workgroup voice mail box
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Workgroup voice mail indicator added
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DNIS field added to Queue monitor window
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A red light blinks when "Not Ready" is displayed
AltiSupervisor
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Agent SKL (Skill Level) field added to the Agent Monitor screen
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SKLR (Skill Level Requirement) added to the Workgroup Queue screen
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Coaching is supported, in addition to Barge-in and Silent Monitoring
AltiConsole
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Call recording can be enabled from AltiConsole
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Enhance Park and Page operation
IP Phone New Features and Enhancements
(IP600, IP710, IP705)
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Supports SIP protocol through firmware upgrade
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Supports "Flash" and "Pause" in speed dial in the programmable keys. It can be
configured only from AltiWare Administrator.
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Network status display added for troubleshooting purposes
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IP phone password is updated by the system when the user changes voice mail
password
Summary of Contents for AltiWare ACM 5.1
Page 1: ...AltiWare ACM 5 1 Administration Manual 7 2007 4413 0001 5 1...
Page 14: ...xii AltiWare 5 1 Administration Manual...
Page 16: ...2 AltiWare ACM 5 1 Administration Manual...
Page 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Page 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Page 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Page 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Page 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Page 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Page 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Page 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Page 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Page 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Page 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Page 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Page 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Page 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Page 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Page 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Page 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Page 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Page 416: ...402 AltiWare ACM 5 1 Administration Manual...
Page 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Page 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...