Altigen AltiWare ACM 5.1, Administration Manual

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Chapter 15: Extension Configuration
AltiWare ACM 5.1 Administration Manual 217
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To an Extension—select an extension from the drop-down list.
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To a Group—select a group from the drop-down list.
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To the Operator
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To an Outside Number—this option is available if it is allowed in the Other Call
Restrictions option in the Restriction tab, as discussed in “Setting Other Call
Restrictions” on page 215. Also, see “Outcall to Cellular or PCS Phone Numbers” on
page 212.
If you choose Outside Number, select a trunk or route access code to use in the
small drop-down list on the left, and type in the full prefix and phone number.
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To an App Ext—when used in conjunction with an SDK-based application.
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To Line Park—if configured, select a Line Park group (configured in “Line Park
Configuration” on page 267) from the drop-down list.
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To Free Format— This option is available only to virtual extensions.
Note: Using an IP extension, APC extension, or Paging Group as a forward target is
not supported. Forwarding over IP and E1 trunks is not supported.
You can enter up to 40 digits and can use 0-9, *, #, and “,”. One “,” represents one
second of delay.
You can use this configuration to send out additional DTMF digits to an extension,
hunt group/workgroup, or outside number. Here is an example: Virtual extension
100 is set to forward all calls to "200,,,123". Extension 101 makes a call to extension
100. The call is forwarded to 200. If 200 is an extension, 3 seconds after extension
200 picks up the call, extension 200 should hear DTMF tones (123). If 200 is a hunt
group or workgroup with agent 201 and 202, when the agent (either 201 or 202)
picks up the call, after 3 seconds the agent should hear DTMF tones (123).
Two other examples using Free Format: "92529712,,,,,5,,,211" means dial trunk
access code 9, and an outside number 2529712, wait 5 seconds, dial 5, and wait 3
seconds, then dial 211. Second example: "102,,01,,,5#" means dial extension 102,
wait 2 seconds, dial 01, wait 3 seconds, and then dial 5#.
For a trunk call, the wait time starts right after the digits are dialed (even while the
target phone is ringing). For an extension call, the wait time starts after connecting
to the extension (it does not start from ringing).
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To Paging Trunk—This option is available only to virtual extensions. To use this
option, you have to select a paging trunk in Trunk Configuration.
Note: Forwarding calls to a pager is possible but not recommended since callers will
only hear what is heard when calling a pager and will not know to enter a return
phone number unless instructed.
Do Not Disturb
Enable Do Not Disturb—Check this option to send all calls for the selected extension(s)
to the extension’s voice mail. This feature is also accessible by the user at the user’s
station by dialing #33. Note that this overrides any One Number Access settings for the
extension.