AltiWare ACM 5.1 Administration Manual 181
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H A P T E R
14
Out Call Routing Configuration
There are two ways to initiate outbound dialing in an AltiGen PBX:
•
Using the trunk access code
The trunk access code is easy to configure and use. However, it does not have the
capability to resolve complicated dialing situations.
•
Using the route access code
Using the route access code with the Out Call Routing table can resolve the following
complicated dialing situations:
–
Multiple 10-digit dialing area codes.
–
Both 10-digit and 11-digit dialing in the same area code.
–
Multiple carriers providing trunks for different purposes. For example, you may
have a local carrier provide trunks for local calls only and a long distance carrier
provide trunks that can accept only long distance dialing.
–
Block certain dialing patterns by creating an exceptions list.
–
Assist VoIP hop-off dialing to another system.
–
Assist T1/PRI tie trunk hop-off to other system.
–
Assist system Zoomerang and client application dialing, for example, AltiView and
AltiAgent. For example, dialing from AltiView will carry 11 digits and require the
system to remove a digit before making a call to the carrier if it is a 10-digit dialing
area.
–
Divide trunks with the same characteristics into multiple routes and prioritize
them when assigning routes on the Default Routes tab or on the Dialing
Pattern tab of the Out Call Routing Configuration window.
When a user dials an outside number using the route access code, the system performs
the following tasks:
•
Compares the dialed number with entries in the Dialing Pattern table. If there is a
match, the system uses the route assigned to the dialing pattern to make the
outbound call. The route assigned to the special dialing pattern may have a digit
manipulation rule to add or remove digits from the dialed number.
•
If there is no match in the Dialing Pattern table, the system examines the digits to
determine if the call is a local, long distance, international, or emergency call. The
routes defined in the Default Routes tab are used to process the call.
Summary of Contents for AltiWare ACM 5.1
Page 1: ...AltiWare ACM 5 1 Administration Manual 7 2007 4413 0001 5 1...
Page 14: ...xii AltiWare 5 1 Administration Manual...
Page 16: ...2 AltiWare ACM 5 1 Administration Manual...
Page 34: ...Chapter 1 Overview 20 AltiWare ACM 5 1 Administration Manual...
Page 54: ...Chapter 2 Software Installation License Registration 40 AltiWare ACM 5 1 Administration Manual...
Page 100: ...Chapter 5 Gateway Management 86 AltiWare ACM 5 1 Administration Manual...
Page 106: ...Chapter 6 Voice Mail Configuration 92 AltiWare ACM 5 1 Administration Manual...
Page 136: ...Chapter 10 Application Extension Configuration 122 AltiWare ACM 5 1 Administration Manual...
Page 160: ...Chapter 11 Board Configuration 146 AltiWare ACM 5 1 Administration Manual...
Page 188: ...Chapter 12 Trunk Configuration 174 AltiWare ACM 5 1 Administration Manual...
Page 194: ...Chapter 13 In Call Routing Configuration 180 AltiWare ACM 5 1 Administration Manual...
Page 206: ...Chapter 14 Out Call Routing Configuration 192 AltiWare ACM 5 1 Administration Manual...
Page 238: ...Chapter 15 Extension Configuration 224 AltiWare ACM 5 1 Administration Manual...
Page 246: ...Chapter 16 Setting Up IP Extensions 232 AltiWare ACM 5 1 Administration Manual...
Page 262: ...Chapter 18 Mobile Extension Configuration 248 AltiWare ACM 5 1 Administration Manual...
Page 280: ...Chapter 20 Paging Group Configuration 266 AltiWare ACM 5 1 Administration Manual...
Page 284: ...Chapter 21 Line Park Configuration 270 AltiWare ACM 5 1 Administration Manual...
Page 328: ...Chapter 23 Managing and Using MeetMe Conference 314 AltiWare ACM 5 1 Administration Manual...
Page 372: ...Chapter 26 System Report Management 358 AltiWare ACM 5 1 Administration Manual...
Page 392: ...Chapter 27 Microsoft Exchange Integration 378 AltiWare ACM 5 1 Administration Manual...
Page 400: ...Chapter 28 TAPI Integration 386 AltiWare ACM 5 1 Administration Manual...
Page 416: ...402 AltiWare ACM 5 1 Administration Manual...
Page 439: ...Appendix C Network Ports AltiWare ACM 5 1 Administration Manual 425 TCP 10064...
Page 440: ...Appendix C Network Ports 426 AltiWare ACM 5 1 Administration Manual...