Nortel Symposium Web Center Portal, Руководство по установке и администрированию

Страница: 686 / 710

686 Nortel Networks Symposium Web Center Portal
Glossary Standard 2.0
call variable
A script variable that applies to a specific call. A call variable follows the call
through the system and is passed from one script to another with the call.
See
also global variable, script variable.
Calling Line Identification
An optional service that identifies the telephone number of the caller. This
information can then be used to route the call to the appropriate agent or skillset.
The CLID can also be displayed on an agent’s phoneset.
CDN
See controlled directory number.
Classpath
A system property used by the Java Virtual Machine to locate the library files it
requires to run an application.
CLAN
See Customer local area network.
CLID
See Calling Line Identification.
client
The part of Symposium Call Center Server that runs on a personal computer or
workstation and relies on the server to perform some operations.
See also server.
command
A building block used with expressions, variables, and intrinsics to create
scripts. Commands perform distinct functions, such as routing a call to a specific
destination, playing music to a caller, or disconnecting a caller.
controlled directory number
A special directory number that allows calls arriving at the switch to be queued
when the CDN is controlled by an application such as Symposium Call Center
Server. When a call arrives at this number, the switch notifies the application and
waits for routing instructions, which are performed by scripts in Symposium
Call Center Server.