Nortel Symposium Web Center Portal, Руководство по установке и администрированию

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Installation and Administration Guide 357
July 2004 Managing Web Communications
Sharing forms
Introduction
Agents can help customers fill out web-based forms downloaded from a
Symposium Web Center Portal web site by sharing the form with the customer.
Sharing forms
Form Sharing is bidirectional. The agent or customer pushes a form to the
browser of the person who he or she wants to help fill out the form. After the
initial push, the agent and customer fill out the relevant parts of the form and
click the Form Share icon to send the form back and forth until the form is
complete. Then the customer submits the form.
Agents and customers must coordinate with each other (for example, using Text
Chat) to confirm that the other is ready to accept the form.
Form sharing supports all form elements, such as
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text boxes
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text areas
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option buttons
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password fields
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check boxes
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single selection list boxes
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multiple selection list boxes
Note: Hidden text fields are not shared.
Guidelines for sharing forms
Follow these guidelines for sharing forms:
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You must not share forms downloaded from another web site that does not
belong to you.