Nortel Symposium Web Center Portal, Руководство по установке и администрированию

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Installation and Administration Guide 353
July 2004 Managing Web Communications
Configuring Page Push
Introduction
The Page Push administration window allows you to select URLs and associate
them with a skillset. Agents who belong to this skillset can then select from a list
of these URLs to push a page to the customer.
Guidelines for Page Push
Follow these guidelines for pushing pages:
!
Dynamically generated web pages may not be shared accurately, (for
example, personalized pages like myyahoo.com, which you can customize
for your choice of stocks, weather, news, and so on). The customer and
agent see their own version of the web page.
Dynamic pages customized through the use of cookies may look different
from the customer’s pages because they have different cookies. Cookies are
not shared between the customer and the agent.
!
Push Displayed Page is not supported for pages located on a remote web
server.
!
Push Displayed Page is not supported for framed pages. A framed page is
defined by multiple URLs (a frameset).
!
Secure pages are not supported by the Push Displayed Page feature the first
time. The URLs must be entered manually or from the pull-down menu.
You can use Push Displayed Page after the initial push—if the pages remain
secure.
!
The Page Push component does not circumvent security restrictions. If an
agent or customer pushes a page that is password-protected, the customer
or agent must also enter a password to access that same page. The pages are
never actually pushed. Each browser pulls the pages independently off the
other’s browser.
!
Collaborative surfing is not supported.