Nitsuko NVM-NT, Системное руководство

Страница: 157 / 571

Customizing Dial Action Tables
Key Actions and Key Numbers
Chapter 3: Programming
NT System Guide
129
Custom izi ng Dial Action Tables
Dial Action Tables
A Dial Action Table (DAT) is a table for the Automated Attendant (operator), which you have pro-
grammed and then assigned to a Call Routing Mailbox or a Directory Dialing Mailbox. The DAT
tells the Automated Attendant how to handle the digits that are dialed during an inbound call.
Key Actions and Key Numbers
You program a DAT in order to assign both a Key Action and a Key Number to each dialpad key
0
–
9, *, and # on a Touch Tone phone and to the TIMEOUT function. The value in the Key Action
field specifies how the call is to be routed (transferred), when a caller dials the key associated with
the Key Action. The value in the Key Number field identifies the place to which the call is to be
transferred after the Voice Mail performs the Key Action. This place may be a mailbox, extension,
or another Call Routing Mailbox for multilayer applications. (For more information about the
TIMEOUT function, see For the TIMEOUT Function on page 148.)
You can create and program (customize) up to 500 DATs in your Voice Mail system. After you
customize a DAT, you will need to do the following:
Q
Make sure that the number of the DAT is assigned to a Call Routing Mailbox.
Q
Assign the Call Routing Mailbox to an Answering Schedule Table (AST). This assignment will
provide the caller with a greeting (Welcome Message and Instruction Menu), which is appropri-
ate to the day of the week, the date, and the time of day when the call entered the Voice Mail
system. You may also assign a DAT to a Directory Dialing Mailbox in order to allow the caller
to name-dial an extension or a mailbox. (For more information about using ASTs, see the Cus-
tomizing Answering Schedules section starting on page 105.)
Q
Record a Welcome Message and Instruction Menu for the Call Routing Mailbox. (For more
information about typical Welcome Messages and Instruction Menus in a Call Routing Mail-
box, see Call Routing Mailbox on page 109 of the Customizing Answering Schedules section.)
After you have programmed all of the DATs for your Voice Mail system, outside callers will be able
to route their own calls as specified in the Key Action field from each key that they dial to the place
identified in the Key Number field for that key. For example, dialing Key 4 on the dialpad will
route the call to Announcement Mailbox 350, after you have programmed the DAT for Key 4 to
read:
Key 4: Action: GOTO
Number: 350