2.2 Troubleshooting with Error Messages
VJ628XE-M-00
2.2.2 Errors with Message
17
2.2.2
Errors with Message
This section describes the contents of errors with messages as well as the check items and recovery actions.
These messages are displayed when an abnormal condition occurs while the printer is running.
Upon an occurrence of an error with message, the printer stops its operation at the same time.
The error can be cancelled by removing the error causes. After that, the printer will restart its operation.
Table 2-2 Symptoms and Check Items for Errors with Message
No.
Message
Event/symptom
Check item
Action
Reference
1
Media detection
error
Media detection has
failed.
1. Is the media loaded outside the printing
range (not placed in the center or the width is
smaller than the minimum width)?
Instruct the user how to load media.
Operation Manual
2. Is P EDGE Sensor securely installed?
Install P EDGE Sensor correctly.
3. Are there taint or any foreign substances on
the surface of Platen and P EDGE Sensor?
Remove any taint or foreign substances.
Operation Manual
4. Is the cable of P EDGE Sensor connected
securely?
Securely connect it to CR board connector
5. Is the cable of P Rear Sensor connected
securely?
Securely connect it to MAIN board connector
6. Check the sensitivity of the sensor in “Sen :
EdgeAD” in the self-diagnosis function.
Replace P_EDGE Sensor.
7.
Does the media in use have low
reflectance
?
Instruct the user that media with low reflectance
cannot be used.
-
8. Is CR_FFC obliquely inserted?
Correctly plug the CR_FFC again.
9. P_EDGE sensor may be damaged.
Replace P_EDGE Sensor.
10. CR_FFC may be damaged.
Replace CR_FFC.
11. CR board may be damaged.
Replace CR board.
12. MAIN board may be damaged.
Replace MAIN board.
2
Media skew error
Media is running
obliquely.
1. Reload media and check whether the same
error occurs.
If the error is due to the way the user loads the
media, instruct the user how to load media
properly.
-
2. Does Suction FAN correctly operate in “Test:
Fan” – “Fan: Vacuum Fan” in the self-
diagnosis function?
• Check the connection of the
connectors of the Suction FAN
• Replace Suction FAN Cable.
• Replace Suction FAN.