7 - Diagnosis
ExpressCard 2000 / ExpressCard 3000| Instant Issuance Card Personalization System | Hardware Service Manual
Page 350 of 356 (
D99875607-91
)
7
Diagnosis
Follow the steps in this section to diagnose reported problems with the ExpressCard device and determine
the appropriate solution:
1)
Ask the end-user for an accurate description of the symptoms, and if possible, ask them to
demonstrate live or via video. Understanding the symptoms increases your chances of fixing the
problem, rather than making it worse.
2)
Evaluate the device yourself and attempt to reproduce the symptoms. If the symptoms are
intermittent and you are unable to reproduce them, ask the end-user to take detailed notes, to provide
a video recording of the problem, or to contact you when the error occurs.
3)
Go through the steps in the
Troubleshooting
section of
D99875600 ExpressCard 2000
Installation and Operation Manual
or
D998200281 ExpressCard 3000 Installation and
Operation Manual
.
4)
If the root cause of the problem is a calibration setting, adjust it according to the steps in section
5)
If you determine the root cause of the problem is a specific part or sub-assembly, repair or replace it
according to the steps in section
