2 - Introduction
ExpressCard 2000 / ExpressCard 3000| Instant Issuance Card Personalization System | Hardware Service Manual
Page 17 of 356 (
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2.1
Recommended Preparation for Service Appointments
Before visiting a customer for a service appointment, MagTek recommends you do the following:
1)
Review the documentation. For example:
a)
D99875600 ExpressCard 2000 Installation and Operation Manual
and
D998200281
ExpressCard 3000 Installation and Operation Manual
, which contain important information
about the device, including
Introduction to ExpressCard Features
,
Introduction to
ExpressCard Components
,
Operation
,
Maintenance
, and
Troubleshooting
.
b)
Section
, especially section
2.2 Important Safety Information
and section
How to Handle ESD-Sensitive Parts
c)
All sections relevant to the service you will be performing. Depending on the service order, it
may include section
, section
, section
and section
2)
Gather and test/inspect all tools, materials, and documents, using section
and the procedures for any replacements you are performing as a guide.
If you are performing replacements, also gather and inspect available replacement parts.
3)
If you need special instructions or information, such as the administrator password for the device(s)
you will be servicing, contact MagTek Support Services for assistance.
4)
Copy software and documents you will need to a USB thumb drive.
5)
Print any supporting documents you want to have available in hardcopy form.
6)
Print a copy of the preventive maintenance checklist for the device you will be servicing:
a)
D99875646 EC2000 Preventive Maintenance Checklist
b)
D998200295 EC3000 Preventive Maintenance Checklist
7)
Test the field service laptop to make sure its browser and network connection are functional.
