UltiMate 3000 Series:
SD, RS, and BM Pumps
Operating Instructions
Page
115
Problem
Probable Cause
Remedial Action
The degasser is turned off.
Turn the degasser on.
The degasser of an SRD-3x00
Solvent Rack that is
connected to the pump does
not work (the Vacuum and
Status LED on the Solvent
Rack are off).
Cont'd
A first generation SRD-3x00
Solvent Rack is connected to the
pump.
Contact Dionex Service.
The system has very high
backpressure.
One or more capillaries in the
system are blocked or damaged
by bending.
Check the capillaries in the
system, remove the blockage,
or replace the capillaries.
Depending on the pump type:
The static mixer or inline filter is
blocked.
Replace the static mixer
(
(
page 149 or 150). With an
LPG-3400BM and DGP-
3600BM, you can replace the
filter frit in the inline filter
(
The column is contaminated or
blocked.
Rinse or replace the column.
High baseline drift
The column is contaminated.
Clean or replace the column.
The system is not sufficiently
equilibrated.
Flush the system until
equilibration.
The solvent is degraded.
Use fresh solvent and check
the eluent filter frits. In
aqueous solvents, growth of
microorganisms is possible.
The environmental conditions are
unstable.
Make sure that the
temperature and the humidity
are constant. Avoid draft.
The detector has not yet reached
the operating temperature.
Allow the full detector warm-
up time.
The solvent is delivered in
circles.
Direct the solvent to waste.
Use fresh solvents.
The flow cell is dirty.
Clean the flow cell. Replace
the flow cell if necessary
(
Detector Manual
).
The lamp is too old.
Replace the detector lamp
(
Detector Manual
).
High noise level, pulsation
There are pressure fluctuations
from the pump.
Purge the pump (
There are air bubbles in the
system.
Purge the pump (
The solvent is degraded.
Use fresh solvent.
The detector is defective.
Contact Dionex Service.
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