UltiMate 3000 Series:
SD, RS, and BM Pumps
Page
114
Operating
Instructions
6.5 Operating Problems
The table provides information about common operating problems that might occur with
the pump or an UltiMate 3000 system and lists probable causes, as well as remedial
actions. For more information, also see the manuals for the other modules of the
UltiMate 3000 system.
Problem
Probable Cause
Remedial Action
No information appears on
the pump display.
The pump is not connected to the
mains.
Connect the power cord.
The power is turned off.
Turn on the power to the
pump.
The pump is in standby mode.
Press the Standby key on the
front panel.
The screen brightness or contrast
is not adjusted correctly.
Adjust the brightness and/or
contrast (
page 87).
The fuses blow.
Replace the fuses
(
Replacement fuse blows
immediately.
Contact Dionex Service.
An error occurred in the
electronic system.
Contact Dionex Service.
The pump does not work
correctly when operated with
Chromeleon.
There is no connection between
the pump and the Chromeleon
computer.
Check the USB cable and
connection to the computer.
The USB port on the computer is
not ready for operation.
Check the USB port on the
computer.
The rear seal wash system is
leaking.
The seal-washing tubing is not
connected properly; the tubing is
damaged by bending or is
blocked.
Check the seal wash tubing
(
The degasser of an SRD-3x00
Solvent Rack that is
connected to the pump cannot
be turned on from the pump.
The degasser is not configured in
the Properties dialog for the
pump.
In the Chromeleon Server
Configuration program, verify
in the Properties dialog for
the pump (Devices page) that
Degasser Control is set to
External (
The degasser of an SRD-3x00
Solvent Rack that is
connected to the pump does
not work (the Vacuum and
Status LED on the Solvent
Rack are off).
The Solvent Rack is not
connected properly to the pump
and/or the degasser is not
configured in the Properties
dialog for the pump.
Verify both that the Solvent
Rack is connected properly to
the pump and that, in the
properties dialog for the
pump, Degasser Type is set to
External (
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