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Chapter 9: Call Recording Configuration
84 MaxACD Administrator Manual
Configuring Call Recording
To configure system-wide call recording, including centralized recording for multiple
gateways, do one of the following:
• Click the Recording button on the toolbar.
• Select System > Call Recording Configuration .
Figure 9-1. Recording Configuration window
Note: Call recording options for specific extensions/workgroups can be set up on the
General tab of Extension Configuration and Workgroup Configuration ,
respectively.
To Enable and Configure Centralized Recording
1. Check the
Enable Centralized Recording check box.
2. Select a Recording Type from the drop-down list.
3. In the Central Location field, browse for the directory you want to set as the
destination folder and path for saving the call recordings.
Important:
If you are using FTP protocol, the FTP server must be installed and
configured properly on the same machine as the Central Location
directory.
An FTP folder must be created for the
Central Location , so that it can
be fully accessible through FTP.
The
FTP Path must be pointed to the Central Location .
4. If you are using multiple gateways, and you are not using network attached storage,
check Gateways Use FTP Protocol to Transmit Recorded Files to Central
Location .
a. FTP Server —Enter the IP address of the FTP server.
b. FTP Access Account —An FTP server account name that gateways can log in to.