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Configuring Departments
MaxACD Administrator Manual 197
Configuring Departments
Departments can be defined in Enterprise Manager and added to extensions. An
extension in one MaxACD system can be assigned to only one department.
In MaxACD Administrator, the department field is displayed on the Extension
General
tab. In MaxACD Agent, the department is displayed on the Monitor tab.
To define a department and assign or remove members from a department, click the
Department button.
Server Name A descriptive name of up to 15 characters to identify the server.
This name may be used by Caller ID.
Server IP Address The remote server’s address. If the server has multiple IP
addresses, enter the one that other servers will use to
communicate to this system.
This IP address format is recommended over DNS names, since
with the IP address, the application does not need to resolve the
name. DNS name is also posted in this field.
Remote Ext.
Length The length of extension digits at the remote location. Valid entries
are None - 7, with “None” meaning not specified. Specifying the
remote extension length is optional but highly recommended,
since this information tells the system how long to wait for another
entry before sending the digits.
Dialing Scheme Overlapping (ATGN) allows the terminal to omit part of the
digits required to complete a call while buffering the remaining
digits. This results in faster response time, but it only works if the
other end is also a MaxACD system.
Enbloc allows the system to buffer all of the digits required to
complete a call.
Protocol SIP Destination supports SIP protocol (selected by default).
Codec Select which codec profile to use. If the selected profile is
incompatible with the remote end, the call will not go through.
If you create two items that point to the same IP address, they
must also use the same codec. Specifying a different codec is an
invalid configuration. MaxACD will always use the codec defined in
the first item.
Hop Off Allowed Choosing Yes allows calls from this remote system to hop off to
the PSTN by using the trunks in this system. Hop-off capability can
be enabled or disabled on a per IP Dialing Table Location basis.
SIP Source Port Used by UDP only. Choose the SIP source port.
SIP Destination
Port Used by UDP only. Is 10060, by default.
Parameter Description