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Setting Workgroup Mail Management
MaxACD Administrator Manual 167
Figure 18-12. Workgroup Configuration, Mail Management tab
Note: You can use Apply to to apply mailbox settings to one, some, or all workgroup.
Disabling a Mailbox
When you disable a mailbox, the normal greeting is played but callers cannot leave
messages.
Setting E-mail Options
On the Mail Management tab, you can set the e-mail options for the workgroup:
• E-mail Name —the workgroup’s e-mail name without the @domain. The default e-
mail name is
ext
<workgroup number>, that is, the letters “ext” followed by the
workgroup number. For example, the default e-mail name for workgroup 5000 would
be
ext5000 .
• Retrieve Voice Mail by E-mail Client —selected, this sends voice mail to the user
extension as an e-mail attachment. Deselected, voice mail is retrieved as voice mail.
• Enable Mail Forwarding —selected, the workgroup’s e-mail will be forwarded to
the e-mail address you specify in the Forward E-mail Address box. The address
should be a full address, including the domain (for example,
jsmith@thecompany.com ).
If you enable mail forwarding, you also specify what you want done with the original
messages after they have been forwarded. In the drop-down list you can choose to:
• Delete Messages after Forward
• Keep the Messages as New
• Keep Messages as Saved