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Application Extension Queue Control
MaxACD Administrator Manual 183
Application Extension Queue Control
When you select
Application Extension
in the
Queue Control
panel on the
Queue
Management
tab (and an Application Extension is already configured), use the drop-
down list to select the desired Application Extension. For more information on
configuring an application extension, refer to “Application Extension Configuration” on
page 87.
Figure 18-21. Workgroup, Queue Management, Application Extension Queue Control
Agent Logout Reason Codes
In a workgroup environment, logout reason codes allow agents to specify why they are
signing off from the workgroup, and the manager can view that information. If logout
reasons are required, the system requests a reason at logout from the phone set and
from the Agent application.
The
Agent Logout Reason Configuration
window lets you require a logout reason,
and it provides for defining up to 20 reason codes. A logout history can be tracked and
stored for future analysis.
To access this window, select
CallCenter
>
Agent
Logout Reason Configuration
.
Содержание MaxACD Administrator
Страница 1: ...MaxACD Administrator Manual July 2011 ...
Страница 10: ...viii MaxACD Administrator Manual ...
Страница 12: ...2 MaxACD Administrator Manual ...
Страница 30: ...Chapter 2 System Requirements and Installation 20 MaxACD Administrator Manual ...
Страница 68: ...Chapter 5 Media Server Management 58 MaxACD Administrator Manual ...
Страница 74: ...Chapter 6 Voice Mail Configuration 64 MaxACD Administrator Manual ...
Страница 84: ...Chapter 7 Auto Attendant Configuration 74 MaxACD Administrator Manual ...
Страница 92: ...Chapter 8 Multilingual Configuration 82 MaxACD Administrator Manual ...
Страница 96: ...Chapter 9 Call Recording Configuration 86 MaxACD Administrator Manual ...
Страница 100: ...Chapter 10 Application Extension Configuration 90 MaxACD Administrator Manual ...
Страница 118: ...Chapter 12 Trunk Configuration 108 MaxACD Administrator Manual ...
Страница 124: ...Chapter 13 In Call Routing Configuration 114 MaxACD Administrator Manual ...
Страница 132: ...Chapter 14 Out Call Routing Configuration 122 MaxACD Administrator Manual ...
Страница 156: ...Chapter 16 Routing Unassigned Extensions 146 MaxACD Administrator Manual ...
Страница 196: ...Chapter 18 Workgroup Configuration 186 MaxACD Administrator Manual ...
Страница 220: ...Chapter 20 Redundancy Configuration 210 MaxACD Administrator Manual ...
Страница 256: ...Appendix B Technical Support 246 MaxACD Administrator Manual ...