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Setting Message Notification Options
MaxACD Administrator Manual 135
8. For the values you entered in the registry to take effect, from the MaxACD
Administrator menu, choose Diagnostic > Trace . The Trace Filter dialog box opens.
Click the Minute Task button in the dialog box. Alternatively, you could restart the
system for the values to take effect.
Note: To have access to the commands on the Diagnostic menu, you must first log
into MaxACD Administrator with the password jazzy and then again with the
administrator password.
Where Security Alerts Are Logged
Security alerts are logged to ...\AltiServ\Log\SecurityAlert.txt . The log includes
date, time, extension number, pad number, and the alert reason. Emergency calls are
also logged to this file. Following are some examples:
2010-02-04 08:30:25 Extension 212 made more than 20 calls from voicemail(1:2)
2010-02-04 16:00:50 Extension 395 made more than a 120-minute call from
voicemail(0:6).
2010-02-18 09:05:32 Extension 395(2:3) made an emergency call-###.
Note: A SecurityAlert.txt file does not appear in the ...AltiServ\Log folder until a
security alert event has created it.
Setting the Type of Notification
There are four options for sending the notification or reminder message: phone , pager ,
extension or custom application (Custom App) .
•
Phone/Pager —for the Phone and Pager options, first specify the trunk or route
access code using the drop-down list. The Any option means to locate any available
trunk. Then type in the number with all relevant dialing prefixes other than the trunk
code, using a maximum of 63 digits.
• Extension —to use the Extension option, select the Extension radio button, then
type the extension number into the text box.
•
Custom App —when used in conjunction with a third-party notification application,
the Custom App feature enables an extension to connect to an application that can
receive the notification event; use the drop-down list to choose the log-on extension
to which the third-party application is connected. Contact your local AltiGen dealer
for more information on using this feature.
Note: The Reminder Call will not work with this selection.
Note also the following considerations:
•
For the Pager option, the system calls the specified pager number and then dials
the system main number (as set in System Configuration, General tab), which is
then displayed on the user’s pager.
For the operator-assisted paging function, the operator phone number
and the
pager number must be entered in the <phone number>*<pager number>
format. For example, if the phone number to call the pager operator is 7654321
and the pager number to page the user is 12345678 , the notification outcall
number that needs to be entered is 7654321*12345678 . When the pager operator
answers the Message Notification call, MaxACD announces the pager number and
the System Main Number (as configured on the General tab of System
Configuration ), which will be displayed on the user’s pager. The operator is also
given the option to repeat these numbers by pressing ‘ # ’.