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Chapter 7: Auto Attendant Configuration
70 MaxACD Administrator Manual
Collecting Digits
When a caller selects the "Collect Digits" action item, a custom phrase is required to
advise the caller how many digits are required. The system will look at "Min Length" and
"Max Length" to determine if the collect digit action was successful or failed.
• If successful, the system executes the sub-level "&" action item.
• If failed, the system executes the menu item you define as a fail over action.
To use the Collect Digits action, select the Adv. - Collect Digits action, then set the
following additional parameters:
Adv. - System
Call Back Allows outside caller to dial into the system, enter a call back
number, hang up, and wait for the system to call back. The system
will request the caller to enter an extension and password for
authentication. The call back number needs to include the toll call
prefix and area code for long distance and international calls. The
trunk or route access code is not required when entering a call back
number.
Adv. - Collect
Digits See the discussion below on “Collecting Digits”.
Adv. - Advanced
Call Router When selected, the system will hand over the call to the Advanced
Call Router application through the SDK API interface. The ACR
application needs to log in to a virtual extension with the correct
password. If the ACR application fails to connect, the system will
execute the sub-level "&" as a fail action.
Adv. -
Application
Process Control When selected, the system will hand over the call to the APC
(Application Process Control) SDK through an application extension
as a control extension. An SDK APC based application needs to log
in to the application extension to receive the call. If the APC
application fails to connect, the system will execute the sub-level "&"
as a fail action.
Action Description