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Chapter 4: Configuring the MaxACD System
46 MaxACD Administrator Manual
To access the Account Code tab, select System > System Configuration , then click
the Account Code tab.
Figure 4-14. System Configuration, Account Code tab
Adding and Deleting Account Codes
To create an account/code association, click Add . Enter an Account Name and Account
Code in the dialog box that appears. The Account Code may contain 1-10 digits.
To delete an account and its code, select it and click
Delete . You can select multiple
items for deletion by using Ctrl-click or Shift-click. Click Apply to save your changes
and OK to save and close the window.
You can now set options for each extension that determine whether account codes must
be entered or can be bypassed. You can also block display of the Account Code table (in
which case, you would want to supply users with the account codes they need). See
“Setting Personal Information” on page 124.
Setting up Call Reports
You can set up the call report logging option only if MaxACD and MaxACD Administrator
are installed on the same server.
On the
Call Reports tab, specify the following:
•
Where to log the call detail records (CDR). The location can be an internal database,
an external database, or both.