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MaxACD Administrator Manual 115
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H A P T E R
14
Out Call Routing Configuration
There are two ways to initiate outbound dialing:
• Using the trunk access code
The trunk access code is easy to configure and use. However, it does not have the
capability to resolve complicated dialing situations.
• Using the route access code
Using the route access code with the Out Call Routing table can resolve the following
complicated dialing situations:
• Multiple 10-digit dialing area codes.
• Both 10-digit and 11-digit dialing in the same area code.
• Multiple carriers providing trunks for different purposes. For example, you may
have a local carrier provide trunks for local calls only and a long distance carrier
provide trunks that can accept only long distance dialing.
• Block certain dialing patterns by creating an exceptions list.
• Assist system Zoomerang and client application dialing, for example,
MaxAgent. For example, dialing from MaxAgent will carry 11 digits and require
the system to remove a digit before making a call to the carrier if it is a 10-digit
dialing area.
•
Divide trunks with the same characteristics into multiple routes and prioritize
them when assigning routes on the
Default Routes tab or on the Dialing
Pattern tab of the Out Call Routing Configuration window.
When a user dials an outside number using the route access code, the system performs
the following tasks:
•
Compares the dialed number with entries in the Dialing Pattern table. If there is a
match, the system uses the route assigned to the dialing pattern to make the
outbound call. The route assigned to the special dialing pattern may have a digit
manipulation rule to add or remove digits from the dialed number.
• If there is no match in the Dialing Pattern table, the system examines the digits to
determine if the call is a local, long distance, international, or emergency call. The
routes defined in the
Default Routes tab are used to process the call.