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Chapter 23: Tools and Applications
236 MaxACD Administrator Manual
Figure 23-10. Import Extensions dialog box
3. In the Import Extensions dialog box, click the Explore button to select a .csv file to
import, and click OK .
All the extension records in the .csv file are added to the Import Extensions list.
4. Check the records you want to import. Click the Select All and Clear All buttons to
select or clear all the check boxes.)
5. Click Import .
A progress bar lets you see the progress of the import. When the import is finished,
a message lets you know how many extensions were imported, how many
extensions were skipped and how many extensions failed.
6. If an extension already exists, a dialog box pops up asking if you want to replace the
extension:
Figure 23-11. Confirm replacement prompt
If you overwrite an extension, fields that are not specified in the .csv file are not
overwritten with default values or blank values. For example, if the column
Department is not included in the .csv file, but is configured in the extension that
you overwrote, the Department field is not reset to the default value when the
extension is overwritten.
When the import is finished, a report file opens showing detailed information for
every extension you attempted to import. If some fields are invalid, the system
replaces them with a default value, except for the extension number field.