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MaxACD Administrator Manual 91
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H A P T E R
11
Component Configuration
This section shows how to configure MaxACD for Lync components:
• Virtual component SIPSP; see “Configuring Virtual Component SIPSP” on page 91
• HMCP components; see “Configuring Virtual Component HMCP” on page 92
Configuring Virtual Component SIPSP
A VoIP connection typically consists of two parts:
•
Signal Channel —responsible for setting up and tearing down a call using protocol.
For example, SIP protocol is used in MaxACD to build a signal channel between the
server and the IP phone.
•
Media Path —responsible for encoding, transmitting, and decoding voice for both
parties. For example, when an IP phone user makes a call to an outside number, the
voice will be encoded at the IP phone, transmitted to the system via the IP network,
decoded by the VoIP codec, and passed to a trunk port so that the external party will
hear the voice.
The purpose of virtual component SIPSP is to build signal channels for different
connection types, IP extensions, SIP Tie Trunks, and SIP Trunking from ITSP. Each
channel will have its channel ID. When an IP phone registers to the system, a channel
ID will be assigned to the IP extension. However, these channels are only responsible
for processing protocol and call control signals. They require a media path from a VoIP
component or from the IP phone to establish a voice steam so that both sides can hear.
Notes :
• Make sure you have enough IP resources from HMCP media server.
• The more signal channels, the more system memory and CPU power required.
Proper planning is essential.
•
Changing the number of signal channels requires that you stop and restart the
switching and gateway services.
• SIP Trunking Channel requires a license to activate.
To open the configuration dialog box,
1. Double-click a SIPSP component in
Components view.
2. Click the Component Configuration button