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Chapter 14: Out Call Routing Configuration
118 MaxACD Administrator Manual
Creating a Route
1. Click Add under the route definition list.
Figure 14-2. Add route entry dialog box
2. Type in a name and index number, and click OK .
3. To add trunks to the route, select trunks from the Not Member list and use the
button to move selected trunks to the Member Trunks list.
4. Use the Up and Down buttons to change the position of a trunk in the Member
Trunks list. This is the order in which trunks are accessed.
5. Click Apply .
To delete a route
Select the route you want to delete, and click the Delete button.
Setting Default Routes
You can set default routes for four types of outgoing calls: local, long distance,
international, and emergency .
WARNING! It is important that you set up default routes right after routes are
defined . Failing to do so will cause outbound dialing failure.
Click the Default Routes tab in the Out Call Routing Configuration window to
configure default routes.