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Chapter 11: Component Configuration
96 MaxACD Administrator Manual
Scenario 2: Single Standalone HMCP Media Server
For 200 to 1,000 agents without an extensive amount of recording resources, and fewer
than 200 concurrent recording sessions, you may deploy a stand-alone HMCP media
server. The Home Media Server ID should be changed to "01" for all extensions,
assuming HMCP media server is using ID 01.
Figure 11-5. Single Standalone HMCP Media Server
Scenario 3: Multiple HMCP Media Servers
For large call center agent installations, you may deploy multiple HMCP media servers
to achieve load balancing and failover protection.
To achieve load balancing, you need to divide and assign extensions to different Home
Media Server IDs. The following guidelines may help you make decisions when assigning
extensions to different Home Media Server IDs.
• Equally divide the extensions that require centralized recording and assign them to
different HMCP media servers.
• Assign extensions in a department to the same media server.
Figure 11-6. Multiple HMCP Media Servers
If you have two or more HMCP media servers, the system will provide failover in the
event that one media server is off-line. When the home media server for an IP extension
is not available, the media manager in the system will search available resources from
other media servers when that extension requests media service. This will happen
atomatically (no configuration required) and dynamically (the resource may come from
a different media server each time that extension requests a media resource).