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Chapter 13: In Call Routing Configuration
110 MaxACD Administrator Manual
In order to locate an entry in the Caller ID table for an incoming call, a full match is
required.
To access Caller ID routing, click the
Caller ID Routing tab in the In Call Routing
Configuration window.
Figure 13-1. In Call Routing window, Caller ID Routing tab
Adding and Deleting Caller ID Route Entries
To add entries to the Caller ID routing table, click the Add button. In the dialog box that
appears, type in a Caller ID Number and a descriptive Caller ID Name , then click OK .
The number and name entries have the following requirements:
• The Caller ID Number field allows only 0-9, “-” (hyphen), and “*” (asterisk). For
example, both 5102529712 and 510-252-9712 are acceptable.
•
The Caller ID Name is descriptive and optional; it can be used to remind you about
the nature of the number and routing. For example, you might give the 2529712
number the name “Tech Support.”
To delete an entry, select it in the Caller ID number list, then click Delete .
Configuring Caller ID Routing
After adding an entry, you configure it by first selecting it in the list. When you select an
entry, its name and other defined attributes, if any, appear in the fields of the tab. You
can edit any of these attributes.