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Using SNMP
MaxACD Administrator Manual 213
The difference between the Current Resource Statistics window and the IP
Cumulative Traffic Statistics window is that the former shows figures only for the
active call (Current Traffic) on a particular IP trunk of the local MaxACD system while the
other window shows figures for all calls combined (cumulative traffic).
Resetting Cumulative Statistics
You can reset the IP Cumulative Traffic Statistics by clicking the Reset button. Also,
this window automatically resets all fields to 0 when the MaxACD system is shut down
and restarted. Statistics gathered before the reset are not saved.
Using SNMP
SNMP (Simple Network Management Protocol) is used in network management systems
to monitor network-attached devices for conditions that warrant administrative
attention.
This MaxACD SNMP configuration, used with a third-party management console (see
next section), helps you see the MaxACD status, so you can use MaxACD more securely.
Using an SNMPv3 agent, MaxACD sends SNMP traps to the management console when
alarming conditions are detected.
Note:
The SNMP traps are sent by the MaxACD services SPServ (Softswitch up,
Softswitch down traps), AltiKeep (warm start trap), and AltiServ (all other traps),
so those services need to be started, or the traps will not be sent.
SNMP Management Console
To use SNMP, you need an SNMP management console that is SNMPv3-supported for
receiving and collection. If you’re not already using one, AltiGen recommends MG-Soft
Trap Ringer Professional Edition, available from MGSoft Corporation, at http://www.mg-
soft.com/tringer.html.
You can get help about how to configure an SNMP User Account and Management
Console Port in that product’s Help system.
Note: AltiGen’s IANA Private Enterprise Number is 13679.
Configuring MaxACD for SNMP
To configure MaxACD for SNMP, select Report > SNMP Configuration .
Average Jitter Average length of delay per voice packet in milliseconds. This
figure should stay under 100 milliseconds. A higher figure indicates
a longer average delay. This number can be used to measure the
quality of service on the network that connects the source and
destination sites.
Parameter Description