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Configuringing Auto Attendants
MaxACD Administrator Manual 71
Figure 7-4. Collect digits dialog box
• Text Tag —a tag name, which is critical for the following operations:
•
For CDR logging, the IVRData field will log the collected digits as "Tag=xxxxx".
For example, if tag is configured as "Account" and collected digits is "67663",
the CDR database will log "
Account=67663
" in the IVRData field.
• For MaxAgent client display, the above example is displayed as
"Account=67663" on the
View > IVRData section.
•
To display collected digits on the IP phone, you need to set the tag as "DISP"
(stands for "Display" and is case-sensitive. The
Phone Display/Name Line of
the extension configuration needs to be configured as IVR Data (Display) .
This feature supports inbound trunk calls only.
• Min. Length —the minimum length of digits to be collected.
•
Max. Length —the maximum length of digits to be collected.
• PSTN Call Inter-Digit Timeout —the length of time the system will wait
between collecting of digits before timing out.
• Inter-Digit Timeout after Max Length —the length of time the system will wait
after the maximum length of digits is collected.
Making Auto Attendant Assignments
Once the AAs are set up, you can use them in various in-call routing situations—trunk,
DNIS, caller ID, in-call routing, and an answering option for an extension or workgroup.
For example, for trunk /AA assignments, see “Incoming Call Routing” on page 106. For
extension or group assignments, see “Setting Answering Options” on page 138.