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Phrase Management
MaxACD Administrator Manual 73
Using Professionally Recorded Phrases
Recording studios such as Worldly Voices provide professionally recorded prompts as
electronic files that can be installed and used on the MaxACD system. (See the AltiGen
web site, at
www.altigen.com , for more information. Click Customer at the top of the
page, and then click Resources for Creating Professional Voice Prompts .)
AltiGen provides the Voice File Converter utility to convert these files into the proper
MaxACD format (available from the Windows
Start > Programs > MaxACD for Lync
> Utilities menu). Some recording studios provide the conversion service for an
additional fee. The converted file can then be used for an AA or for a workgroup setup.
To install professionally recorded phrases or prompts:
1. Assign a prompt number to each prompt you would like recorded. Or give the prompt
a unique identifying name. MaxACD-supplied phrases are numbered, but phrases
don’t have to be numbered.
2. Submit your prompt script and prompt name to the recording studio.
3. Instruct the recording studio to record prompts in either 8KHz or 11.025KHz mono
in the WAV format.
4. Ask the studio to convert the WAV file(s) into the proper MaxACD format.
•
If using Worldly Voices, this conversion is done for you.
• If you are using a studio other than Worldly Voices, use the Voice File Conversion
utility. This utility converts an audio file recorded at either 8KHz or 11.025KHz in
the WAV format to an MaxACD playable audio file.
5. Once you receive the prompts in the MaxACD format, place them in the
C:\PostOffice\phrases\LangCustom directory on the server that is running
MaxACD.
Your prompts are now ready to be used.
0297 You may still wait if you prefer, but we suggest you leave a message by
pressing the # key on your telephone and we will get right back to you.
Phrase # Phrase