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Chapter 22: Microsoft Exchange Integration
220 MaxACD Administrator Manual
2. In the Exchange Management Console, create a mailbox for the service account that
was created during installation (or created by you in step 4, above); see Figure 22-
4.
Figure 22-4. Creating a mailbox for the service account created during installation
3. In MaxACD Administrator, choose System > Voice Mail Configuration , then
select Synchronize with Exchange , and enter the name ( not the IP address) of
Exchange server (see Figure 22-5).
Select Synchronize
with Exchange .
Enter the NAME ( not
the IP address) of
the Exchange Server
Figure 22-5. Selecting Synchronize with Exchange in MaxACD
4. Configure the names of each extension user such that the first and last names are
the same as the user’s matching mailbox on the Exchange Server.