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Working on Dialing Patterns
MaxACD Administrator Manual 121
•
If a dialing pattern requires the system to add or remove digits, a route with digit
manipulation configuration needs to be set up correctly. This means that you may
need to have the same group of trunks belong to different routes. Each route may
have a different digit manipulation rule.
• If you are using dialing pattern to restrict outgoing calls, you need to be aware of
the following system implementations:
•
The system first checks to see if the number is blocked for this extension (a
setting in the Extension Configuration window,
Restriction tab).
• The system then checks the System Configuration Call Restriction tab
settings to see if this number is blocked by the system.
•
The system then checks the Dialing Pattern configuration, and if a specific
number or pattern is not blocked, the system will dial the number through a
proper route.
In other words, if extension and system call restrictions are not blocking a number
or pattern, you can use Out Call Routing to build restriction rules to block numbers
or patterns.