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Routing Unassigned Extensions to Lync Server
MaxACD Administrator Manual 145
Figure 16-3. Out Call Routing dialog box
Routing Unassigned Extensions to Lync Server
To route unassigned extensions to the Lync server,
1. In Enterprise Manager, determine the Lync Server location ID. You will enter this ID
number in the next step.
2. In MaxACD Admin, create an out call routing definition. (For details on creating this
definition, see “Working with Route Definitions” on page 116.) You will use this
definition name in step 4.
• Add SIP-Tie trunks to Member Trunks.
•
Select Insert to Header and enter the Lync Server location ID (from step 1) into
the Insert Digits field.
3. Select General > Unassigned Extension Number Configuration and click Add .
4. Add the range of extensions. Choose that range, select “Route Incoming Calls to Out
Call Routing” and pick the route name you created in step 2.
5. In the Lync Server control panel, click Users. Make sure the regular Lync users have
the correct extension formatting for Line URI . Use either of these two acceptable
formats (substitute correct numbers for the example numbers shown):
•
Tel:+14085551212;ext=504
•
Tel:504
Deleting a Route
To delete a route, select it and click the Delete button.