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Configuring Group Options for an Extension
MaxACD Administrator Manual 127
Figure 15-5. Enable Lync Agent dialog box
1. Enter the Lync Client user’s primary SIP URI that the user uses to log in.
2. In the
Telephone field, enter the E164 phone number of the Lync Client user.
Configuring Group Options for an Extension
In the Extension Configuration window, Group tab, you can see the workgroups to which
an extension is assigned, and you can change those assignments. Workgroups are
created in the Workgroup Configuration window (see “Establishing Workgroup
Membership” on page 159). Group members are assigned in those configuration
windows, as well.
Once a workgroup is established, use the Extension Configuration window,
Group tab,
to configure workgroup options for an individual agent extension.
You can assign an extension to and remove an extension from a workgroup in the
Extension Configuration window too. To assign an extension to a workgroup, the
extension must be designated as an agent extension. This is done on the
General tab
of Extension Configuration (check the Enable Lync Agent check box and fill in the SIP
URI and telephone number).
To configure group options for an individual extension
1. Select the extension number from the Agent/Supervisor/Extension list in the
Extension Configuration window. The extension number and type appear in the title
bar of the window.
2. Click the Group tab. You see a list of groups the agent is a member of and a list of
groups the agent is not a member of. If the extension is not an agent, no workgroups
are shown.